Seamlessly interact with your Customers
using CREYOFACE 24x7x365

Zero coding. Personalized interaction.
Pay as you use.

CreyoFace is an online chatbot development platform to design custom chatbots that can be used to automate the following:

Customer and employee self-service

Customer support and on-demand bot to live chat transfer

Operations of a sales executive and branding activities

Survey and feedback collection

Booking, Appointment and service scheduling

Business process/ back-office operations

Build a conversation strategy for your brand

Design and develop a conversational user experience for your brand to enhance customer engagement. If you would like to make it intelligent, we could integrate built in AI modules and develop custom solutions on demand. This makes us a perfect AI partner for your brand, when compared to other ‘build your own bot’ frameworks.

  • Cost-effective
  • Create the conversation flow and publish it on your own
  • Reduced turn-around time
  • No developer support needed, to tweak the conversation flow
  • Integrate it with any platforms you would like to!
  • Be it your website, mobile or web apps and enterprise apps

How it works

Enrol with us

Create a face for your brand. Design your AI-powered conversation assistant on your own

Conversation flow design

Bot canvas will help you to create bot flow by drag and drop relevant conversation widgets for text input, video, images etc

Identify, finalize intends and responses

Intends are the topics/conversation threads/subjects that a bot should handle. For eg- Flight ticket booking process may include intends like book a flight, cancel flight etc

Design and implement FAQ for your brand

CreyoFace will identify the questions it can’t answer and learn from it

AI integrations

Make your bot more intelligent enough to automate your business processes. We could develop and integrate custom AI solutions

Social media channel integration

Support social media channels like Facebook, Slack, WhatsApp etc

API integrations

Bot could interact with your enterprise apps, conventional software modules to simplify the process automation

Deployment

On-premise deployment and subscription model: we could manage to host the bot on our cloud infrastructure. Monthly or annually charges are applicable

Evaluation

Set up a dashboard based on the key metrics that are critical to your business objectives

How your brand will get benefited by CreyoFace?

24x7x365- Responsive customer support. Seamless human agent transfer

Virtual Sales Assistant- A cost-effective way to generate business leads

Social media integration- Facebook messenger, Websites, WhatsApp, slack etc

Engage- Gamify the conversation flow and engage customers

Plug & Play- Enterprise app integration is nimble- CRMs, ERPs and HRM systems

Multilingual support- Train the bot with your native language

AI Add-ons- We can integrate facial recognition, OCR + Deep learning, NLP modules and process automation modules

Alexa & Google Home- Voice based process automation by integrating smart assistants

Features

Bot canvas

Yes, it is. We have designed canvas for you. You can create your own bot here. Design your bot’s conversation flow here. Drag and drop your desired conversation widgets here, share and confirm the flow with your team. Deploy across various channels through a single click.

Also, you can train your bot with intent and entity to understand the context of the conversation.
Don’t forget to change the user interface of your bot. It should match with your brand guidelines, right?

Widgets to create conversation flow

To create the conversation flow for your chatbot, use the following inbuilt widgets that we have developed for you:

  • Text, voice, image and video
  • User input options like button, form, attachments etc.
  • Date picker
  • Feedback collector
  • Product cart
  • AI Add-ons

In-built templates

In-built conversation templates to make your bot development process easy. Select one and tweak it as you need. You can find conversation flows for reservations and bookings, lead details collector, customer onboarding, customer support operations and the list goes on.

If you didn’t find the best fit one for your brand. Please ping us through CreyoAssist and we can develop a basic version for you. It will be easy for you to build your own flow out of it.

Create Your Face

Now it’s your own conversation assistant. Creyoface not only cover up the overhead of engaging a chatbot developer. We encourage you to design the visual aesthetics of your conversation assistant. Use your own bot avatar, a company logo etc. to give some life and make a face for your brand.

Have some colours in your hand, paint the bot as per your brand guidelines. We have some great color combination in store for you. Click and drop as you like. Come let’s play with colours and make a stunning one.

Bunch of integration possible

CreyoFace supports multiple platforms to integrate the bots. Those are the following:

  • Calendar integration: Google, Zoho etc.
  • Email Integration- Gmail, Zoho, Outlook etc.
  • Zapier integration
  • Integration with industry best Payment gateways- Stripe, Razorpay etc.
  • Salesforce and other CRM
  • Email integration with Zoho, Gmail and Outlook.

Make the bot to start a conversation

Using CreyoFace you can notify your users with the updates regarding to offers, flash sales etc. You can set out time intervals to handle such activities. It supports message broadcasting also.

Train your bot with what is wrong and correct. For eg- When a form filling process is happening through your website, the bot can notify users in case if they are providing wrong inputs.

FAQ

CreyoFace can train your bot with a set of questions and related answers (frequently asked by customers regarding the products and services). It will also learn from the conversation.

If something comes out of scope then the bot will store that to a knowledge base for the later reference. The initial knowledge may comprise of your product catalogue and FAQ section from your website.

Natural Language understanding Engine

Your users can talk to your bot over voice and using text. Conversation can be as simple as a normal chit-chat. No need to follow a formal language. CreyoFace is powered by a Natural language understanding engine. It can understand the context and semantics of the bot-user conversation.

It will help the bot to reply back in a sensible way. Within a short span of time, CreyoFace will equip your bot to understand the emotions and analyse the sentiments of bot user conversations.

Seamless bot-to-human transfer

With CreyoFace you can build a customer support bot. Optimize your customer service expenses by deploying a bot to handle 50%-80% of customer queries. What if a user wants to talk to a human?

We have a mechanism to notify and transfer control to your customer support team. A backend platform also there to manage the bot to human transfers and make a live chat with the user. This can significantly reduce the overhead of your customer support team

Multi-factor authentication & security

Your privacy and secure business communication are valuable for us also. Bot powered by CreyoFace can handle multi-factor authentications such as the following:

  • Email validation
  • One-Time-Password with the text message and email integration
  • Facial recognition module to authenticate the user by doing biometric validation

Custom Artificial intelligence modules

CreyoFace will equip your bot with custom AI modules and make it more intelligent. We have built-in modules to handle the following operations:

  • Customer on-boarding automation by handling KYC automation- By extracting personal information out of Govt. issued ID cards
  • Facial recognition for user authentication
  • RPA solutions. For eg- Solutions to automate Back-office automation

We are not interested in making the list longer and confuse you. Share your specific requirement, we could realize it with CreyoFace.

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Use cases

customer support

Customer Support

  • Automate 24x7x365 customer service
  • Bot can handle repetitive questions by refering to your FAQ
  • Scale up your customer service team with minimum effort
  • Feedback collection from customers
  • Bot can learn from the conversation history
  • If the bot get stumped or on-request live chat transfer
  • Seamless integration with enterprise apps
Lead Generation

Lead Generation

  • 24x7x365 interaction with prospective customers
  • Bot will walk through your products and offerings
  • Sales team can spectate the bot-visitor interaction
  • Team members can take over the control without bothering visitors
  • Integration with multiple social media channels
  • Non intrusive way of lead collection
  • Analytics dashboard to gain insights from conversation history
customer support

Booking and Scheduling

  • 24x7x365 appointment schedulling
  • Bot can check the convenient dates
  • Conversation based date selection
  • Integration with any booking systems and google calendar
  • Social media channel integration
  • Payment integration in case you have to collect appointment fees
  • Analytics dashboard to analyse the convertion from visitors to appointments
customer onboarding

Customer on-boarding and log in

  • On-board your customers by validating them at anytime
  • Validate the customer with an ID card during on-boarding
  • Bot will extract details out of the id card and perform face matching
  • Face-recognition can also be used to login the customer
  • Multi-factor login including OTP, email verification etc.
Self service bot

Self-Service bot

  • It can benfit your employees, customers and prospective customers
  • It is benefitial for verticals like e-commerce, HR department, online market place, IT support etc.
  • Users can ask information about their transactions, contracts, policies etc.
  • Bot can learn from its experience.
  • We have a mechanism to capture unanswered questions and train the bot
  • Integration with any enterprise apps is possible

Pricing

14-day free trial

Free

Free Plan

  • 1000 msg/month
  • Language support- English
  • Social Media channel- Facebook
  • Log retention & Analytics dashboard- Last 30 days
  • 1 bot/account
  • 5 intents/bot
  • 20 FAQ/bot

$12/month

(Monthly)

Basic Plan

  • 7500 msg/month
  • Language support- English
  • Social Media channel- Facebook
  • Log retention & Analytics dashboard- Last 90 days
  • 2 bot/account
  • 10 intents/bot
  • 40 FAQ/bot
  • 1 Live agent
  • Live agent team- $15/agent

$17/month

(Monthly)

Starter Plan

  • 15k msg/month
  • Language support- English
  • Social Media channel- Facebook
  • Log retention & Analytics dashboard- Last 180 days
  • 5 bot/account
  • 25 intents/bot
  • 100 FAQ/bot
  • 1 Live agent
  • Live agent team- $15/agent

$54/month

(Monthly)

Premium Plan

  • 30k msg/month
  • Language support- English
  • Social Media channel- Facebook
  • Log retention & Analytics dashboard- Last 365 days
  • 20 bot/account
  • unlimited intents/bot
  • 250 FAQ/bot
  • 1 Live agent
  • Live agent team- $15/agent

Free

Free Plan

  • 1000 msg/month
  • Language support- English
  • Social Media channel- Facebook
  • Log retention & Analytics dashboard- Last 30 days
  • 1 bot/account
  • 5 intents/bot
  • 20 FAQ/bot

$10/month

(Annually)

Basic Plan

  • 7500 msg/month
  • Language support- English
  • Social Media channel- Facebook
  • Log retention & Analytics dashboard- Last 90 days
  • 2 bot/account
  • 10 intents/bot
  • 40 FAQ/bot
  • 1 Live agent
  • Live agent team- $15/agent

$15/month

(Annually)

Starter Plan

  • 15k msg/month
  • Language support- English
  • Social Media channel- Facebook
  • Log retention & Analytics dashboard- Last 180 days
  • 5 bot/account
  • 25 intents/bot
  • 100 FAQ/bot
  • 1 Live agent
  • Live agent team- $15/agent

$49/month

(Annually)

Premium Plan

  • 30k msg/month
  • Language support- English
  • Social Media channel- Facebook
  • Log retention & Analytics dashboard- Last 365 days
  • 20 bot/account
  • unlimited intents/bot
  • 250 FAQ/bot
  • 1 Live agent
  • Live agent team- $15/agent

We do take care of your data security concerns!

If you are enrolled to a subscription model, CreyoFace will handle the deployment. If you have to maintain data security and privacy, we could deploy that on your premises. With a one-time payment we could handle end to end deployment and post production support on offer.

On-premise bot development process in a nutshell:

Discover

Brainstorm with your team and finalize the scope

Design

Design the conversation flow and address the corner cases

Build

Develop the AI bot using CreyoFace framework and preview it in real-time action

Integrate

Make the bot to get in contact with your software infrastructure. For eg- Mobile Apps, Web Apps and Websites

After finalizing the scope, we could fix the project fee.
We assure you not to give a sticker shock!

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